Counselling Service


As per Standard 6.3 of National code 2018 BIT shall offer reasonable support to overseas students to enable them to achieve expected learning outcomes regardless of the overseas students’ place of study or the mode of study of the course, at no additional cost to the overseas student. BIT provides an opportunity for students to access welfare-related support services to assist with issues that may arise during their study, including course progress and attendance requirements and accommodation issues. These services are free of cost.

BRIGHTON INSTITUTE (BIT) aims to identify and respond to the learning needs of all students. Diverse student learning needs are catered to and students are encouraged to express their views about their learning needs at all stages of their learning experience from the initial counselling to the enrolment stage. All support services on-campus are free of charge. Some referred services external to the Institute may come at a charge determined by the provider of the service.

According to the Standard 6.7 of National code 2018, BIT ensures that its staff members who interact directly with overseas students are aware of the registered provider’s obligations under the ESOS framework and the potential implications for overseas students.

All students needing counselling, study skills assistance or practical help should make an appointment with the Student Support Services Officer, on the Main Campus. An appointment can be made at reception or by emailing,student support officer at This email address is being protected from spambots. You need JavaScript enabled to view it. requiring assistance with course progress should contact the student support services as soon as possible.

Personal Counselling Services are available to all students and may take the form of advice or referral to other services. Personal counselling services are provided in accordance with the Institute's code of practice and confidentiality procedures. Personal counselling services include but are not restricted to:

  • Grievance/conflict resolution
  • Relationship issues
  • Stress and coping
  • Access and equity issues
  • Student welfare and support
  • Study skills advice
  • Referrals to other agencies/professionals
  • Crisis resolution
  • Therapeutic counselling
  • If you are concerned with your academic progress our members of staff will ensure that the full resources of BRIGHTON INSTITUTE (BIT)are made available to assist you to achieve the required level of competency in your program. If your needs exceed our capacity we will refer you to an appropriate external agency.

For Medical service and support in the vicinity of main campus and other training locations, students may contact the following:

BIT Main Campus & Kitchen at Bourke Street, Melbourne


AAA Doctors
Level 3, 423 Bourke Street.
Melbourne VIC 30000
Phone: (03) 9642 2456

Automotive Workshop At Thornbury


Dr M Gregory
753 High Street.
Thornbury VIC 3071
Phone: (03) 9480 6232

Dr W.W. Gerges
541 St Georges Rd
Thornbury VIC 3071
Phone: (03) 9484 4764

In addition BIT has a memorandum of understanding with Mingary counselling service to provide professional, confidential counselling for a broad range of personal issues. BIT covers the cost of the first two visits. This service is available to all students and will be used for problems of a psychological or personal nature that BIT’s student welfare staff cannot help with.


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